FAQ

Yes — nearly half of participants come alone. Most experiences are hands-on, so conversation comes naturally. Enjoying it quietly is welcome too.

No. You can join without downloading the app. With the app, you earn TRILL points through ensembles Reward — collect enough and you get one free night's stay each year.

It depends on the event. Please check each event's booking page for details.

Not at all. An outdoor guide will lead you carefully along the way.

Most experiences are hands-on, so it's easy to follow along. Curators are used to adding simple explanations in English. You can switch the site language at the top of the page.

The app is easiest, but you can also book via "Book without the app (guest)" on each event page. Perks like the local discount, archive photos and future discounts are for app bookings only.

Online payment is by credit card only — for both app and guest bookings.

It depends on the event. Please check each event's booking page for details.

A discount offered in gratitude to those who have cared for this region. Higashikawa residents pay half the regular price; residents of nearby areas (Kamikawa Subprefecture, excluding Higashikawa) get 30% off. Register your "Residence" under Profile in the app and it applies automatically when you book.

Most events go ahead in the rain. Please bring rain gear and warm layers. Events may be cancelled if a weather warning is issued; in that case you'll get a full refund and we'll let you know by email.

Basically just comfortable clothes and something to drink — we provide all the tools. Mountain experiences have an equipment list on each event page. Bring warm layers and rain gear even in summer.

We'll email you a map after you book.

Please do. Just ask before sharing photos that show other participants. Archive photos taken by our team can be viewed in the app afterwards.